FAQs


1. Do you provide free shipping?

🌟 We offer Free Shipping in most states around U.S. on all orders, including most of oversized items, No minimum spend. 

Tracking numbers are sent by email after a short processing period.

 

2. How long time will you take to ship out my package?

🌟 Processing time is usually 2 - 3 days, but can in rare cases be more.

 

3. How long time can I receive my package?

Since we're providing outdoors and furniture products, delivery time, or areas will vary with them.

🌟 I. For Backpacks and tent and small packages:

Delivery time for most states within US. :

    Service

    Cost

    Delivery Time

    sFedEx-Smart Post

    FREE

    6-7 Business Days

    UPS Standard-W-mul

    FREE

    5-6 Business Days

    UPS Standard-W

    FREE

    5-6 Business Days

     

    Delivery area and time for remote states within US. :

    The following remote states do not offer free shipping, you will need to pay extra shipping fee, and will some extra time for delivery.

    PR、HI、VI、AE、AP、AK、GU、AS、MP

    PUERTO RICO (PR)、HAWAII (HI)、VIRGIN ISLANDS (VI)、ALASKA (AK)、GUAM GU (GU)、AMERICAN SAMOA (AS)、NORTHERN MARIANA ISLANDS (MP)

     

    🌟 II. For Furniture:

    Delivery time:

    3-8 days, although most deliveries are received within 7 days.

     

    Delivery Area:

    Regrettably, we can only deliver to continental U.S. at this time.

    As such, we cannot deliver furniture to PR, AK, HI, GU, AA, AE and AP.

    Please note that we DO NOT ship to PO Boxes.

     

    4. Is it safe to purchase on your website? What service do you provide?

    🌟 We provide 100% full refund or reship guarantee !!!

    Any issue such as items not received within 15 days,  pre-sale, after-sales service, bulk order, advice or suggestion or any other concerns, please feel free to contact us at support@MrJaws.com, we're so glad to hear from you !